Capillary Technologies Recruitment 2022| Freshers |L1 Support Engineer| Opportunity

Are you a customer-obsessed person, smart and analytical, execution-focused, talented and passionate about Incident Management, and with a strong work ethic? If yes, then this amazing opportunity will appeal to you. 
Capillary Technologies  is going to recruit candidates for graduates through their recruitment. The candidates who are completed in  BE/B.Tech, ME/M.Tech, Any Degree Branches are Eligible to apply. Here you can check the Capillary Technologies  address, date of interview, eligibility criteria, interview syllabus, selection process, application procedure all are given below.

Capillary Technologies Recruitment 2022

Capillary Technologies is a leading provider of cloud-based software solutions company that help retailers to intelligently engage with their customers through mobile, social and in-store channels. Capillary’s cloud-based platform powers all end-to-end customer engagement, loyalty and social CRM solutions for more than 105 major brands across 10,000+ stores bringing instant shopper gratification to around 50 million consumers across South East Asia, Greater China, South Africa, India, the United Kingdom and the United States. Capillary’s customers also include industry leaders such as Pizza Hut, United Colors of Benetton, Mothercare, Puma, Robinson’s, Store21, Sunglass Hut and Nike.

Capillary is a large 350+ and growing company with more than 75 IIT/IIM graduates working and leading professionals from Microsoft, Yahoo, Dunnhumby, Oracle and Fair Isaac. The company is the recipient of numerous awards and was also most recently named to the Red Herring Asia Top 100 Companies of 2012. Capillary is backed by prominent venture capital investors that including Sequoia Capital, Norwest Venture Partners and Qualcomm Ventures.

Capillary Technologies Recruitment 2022 – Job Description

As an IT Support Executive in the Incident Management team at Capillary, you will be actively involved in solving all the Technical problems and Incident Management for the application Or SAAS services within ACP. In this area, you need to ensure incidents are appropriately escalated and are resolved while at times you also provide deep technical expertise to troubleshoot issues. 
This position will also be responsible for stakeholder management across all the Geos.

 This role will also provide you the opportunity to lead key activities to progress YOUR career. Capillary Technologies are looking for a competent L1 Engineer who will be responsible for providing best and high-quality technical support to the client across the Globe through email, chats, phone interactions, desktop sharing with customers and by using monitoring tools

Capillary Technologies Recruitment 2022 – Roles and Responsibilities

You will be responsible to Resolve all Incidents by Brainstorming with clients and other internal teams to define a problem. You need to Translating the Incident into a simplest problem
c. Work to Identify internal and external resource requirements for solving the incidents and also Demonstrate the Critical Incident Management skill.
 You will be responsible To maintain a strong Communication between teams (Customer & Internal)
 By Setting up regular meetings between Customer & Internal teams and act as Serving as the first point of contact for customers that are seeking technical assistance over the phone chats or email. Work with Excellent communication skills and have Proficiency in English. (As you will be dealing with US clients). The candidate should also be ready to operate in Night Shift with Basic Application Support and Basic Network Support Knowledge, and also have Network Security knowledge. Required to work interestingly in Cloud computing (Azure, AWS) (Training will be provided). You will be highly Responsible for Determining the best solution based on the issue and incidents and work to details provided by customers. As a support engineer, in-depth Understanding the coding language will be beneficial. Identify, and resolve IT support and helpdesk issues. Actually Troubleshooting scripts and company’s best practices. Engineers will Execute these activities as per defined KPIs and Work as per the established company’s standards and guidelines. You will be required to Identify better key areas and support knowledge management based on IT Incidents and Service requests.

Capillary Technologies Recruitment 2022 – Eligibility Criteria

• Must be Attention to detail and strong data orientation

• Have the Ability to adapt to and learn new tools/ techniques quickly
 
• Possess Very good written and verbal communication skills

• Have the strong Ability to multitask and work on a diverse range of requirements

• Must be Strong rigor in automating repetitive tasks (if needed)

• Good to have: understanding of eCommerce/ retail business


Documents required:

• You should carry two copies of the Latest Resume.
• An Aadhar Card (original and photocopy) with three passport size photographs are must.
• You need to carry any two Government Certified ID Proof like Adhar card  the PAN, Voter ID, Passport.
• Candidates should have all the necessary educational years  certificates along with the xerox copies.

Links to apply for the online Capillary Technologies Recruitment 2022

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