The greatest moment to change your life in Firstsource is now here. Great opportunity is on the road as Firstsource Recruitment 2023 will shortly be opening up various opportunities. Candidates who have been waiting to begin their careers with Firstsource may finally do so. The new position at Firstsource and its hiring procedure are the main topics of this article. Firstsource makes it possible for engineers with excellent technical and communication abilities to find employment there and work in their time zone. In February 2023, recruiters will be searching to employ talent. Get ready for Firstsource , start pushing for improved information, prioritize yourself, and pay attention to the fundamental elements of your skills. There are many employment openings in Firstsource official website, and the company is actively hiring. Candidates can browse and apply for Firstsource current openings.
||Customer Service Associate
||Chat Process, UK Shift, International BPO
Firstsource Recruitment 2023 – Roles and Responsibilities
- You will oversee a group of agents who provide customer service.
- Work to monitor the client-service procedure.
- Responsible for resolving issues raised by customers about complaints.
- Effectively establishing guidelines and processes.
- Organizing service delivery training and standards.
- Focus on choosing and employing fresh employees.
- Actively keeping an eye on the team’s and individual representatives’ work.
- Responsible for conducting customer-based quality assurance surveys and giving employee feedback.
- Improve product knowledge to improve client service.
- Responsible preserving a nice workplace for your workers.
Firstsource Recruitment 2023 – Job Description
- In order to oversee a group of people who will provide outstanding customer service and after-sales support, they are looking for a trained customer support executive.
- You will design rules and procedures and monitor the customer service offered by the team.
- The customer support executive is in charge of employing new employees and making sure that all clients continue to receive a uniform level of service.
- You must exhibit outstanding interpersonal and communication skills but also a professional demeanor to succeed as a customer service executive.
- These abilities will come in handy while coaching the team members on your team and managing disputes with clients.
- An excellent customer support executive must have a track record of providing excellent customer service and possess strong managerial abilities.
Firstsource Recruitment 2023 – Desired Candidates Profile
- Have an administration or similar field bachelor’s degree.
- Must have one year experience minimum
- Possess excellent communication skills in both written and conversational form.
- Have the ability to manage a group.
- Have understanding of CRM platforms.
- Have computer literacy.
- It is preferable to have experience with mediation and dispute resolution methods.
- Aspirants must have a copy of their most recent resume with them.
- It is necessary to have an Aadhar Card (original) and also have three passport-size photos.
- Aspirants must have a government-issued ID proof on them, such as a PAN, voter ID, or passport.
- Aspirants should have copies of all required academic transcripts with respect to the originals.
A pioneer in business process outsourcing, Firstsource provides a wide range of essential corporate and sector-specific services. Process is prioritized in the company’s strategy, which combines in-depth process knowledge and insights with focused analytics and practical reengineering to create an integrated solution. The Rightshoring approach allows services to be seamlessly delivered in order to satisfy a client’s business goals and cost-cutting plan. Their entire organization of over 25,000 workers is focused on enhancing client processes and generating business impact. To provide a complete solution, Firstsource combines its in-depth process knowledge, insights, and best practices with focused analytics and practical reengineering. Both enterprise-level and sector-specific services make up their diverse portfolio.
In all sectors, they handle everything from straightforward transactional requirements to offering process management tools where deft judgment and complicated decision-making are needed. Their Rightshoring approach, which has 44 centers spread across four countries, provides services in a seamless manner to help clients achieve their business goals and implement their cost-cutting strategy. Firstsource concentrates on the following sectors: healthcare, media, publishing, banking, and telecommunications. Their products cover the entire customer life cycle, including transaction processing, customer services, and client acquisition. Management of collections and unpaid debts as well as research and analytics. In accordance with industry best practices, they create dependable and scalable solutions for critical business operations, which are then backed by a strong technological foundation, exclusive tools, capable people resources, and a transition framework.
Links to apply for the online Firstsource Recruitment 2023