3i Infotech Recruitment 2023 | Customer Service Executive Role | Freshers | Opportunity

The greatest moment to change your life in 3i Infotech  is now here. Great opportunity is on the road as 3i Infotech Recruitment 2023 will shortly be opening up various opportunities. Candidates who have been waiting to begin their careers with 3i Infotech may finally do so. The new position at 3i Infotech  and its hiring procedure are the main topics of this article.  There are many employment openings in 3i Infotech  official website, and the company is actively hiring. Candidates can browse and apply for 3i Infotech  current openings. 

3i Infotech Recruitment 2023 – Roles and Responsibilities

• Answer incoming calls promptly and courteously. 
• When managing various issues and complaints, adhere to inbound communication scripts and wording. 
• Determine the needs of the consumer, make information clear, investigate every problem, and offer remedies or substitutes 
• Be prompt in responding to client inquiries, and be prepared to take on new initiatives and duties when they present themselves. 
• By going above and above, you may engage clients and create lasting relationships. 
• Process-oriented, self-motivated, and able to operate with little oversight 
• For issue resolution, it should be possible to contact clients via outbound calls (if required).

3i Infotech Recruitment 2023 – Job Description

• Must be able to deal with walk-in clients. 
• Respect for the organization’s administrative procedures and policies is essential. 
• Working with the capacity to comprehend and satisfy the requirements and interests of clients. 
• Work to assist and give consumers all the information they require regarding loans and programmes. 
• Should be able to respond to consumer questions and interact with them in a helpful and effective manner. 
• You must be able to gain new clients by word of mouth. 
• Also keeping current clients informed of their current account information.
• Determine the needs of the customer for every requirement with a timely response. 
• Respond to, handle, and solve complete client inquiries from incoming calls and emails. 
• Work to oversee and guarantee that 98% of enquiries and requests are answered within the allotted time. 
• Create enduring connections with your clients that go above and beyond for both your business and your clients. 
• Effectively working together with many teams to comprehend the process

3i Infotech Recruitment 2023 – Desired Candidates Profile

• Have equivalent to a high school diploma 
• A higher level of education or experience is desirable. 
• Prior inbound customer service experience desirable 
• Must be flexible to work on Saturdays and Sundays and be prepared to work in rotational shifts 
• Must be well-groomed, confident, and have outstanding communication skills. 
• Additionally, possess outstanding telephone manners, active listening abilities, and verbal and written communication skills. 
• Fluency in spoken Hindi and English is a requirement; knowledge of other regional languages will be an advantage. 
• Have A strong sense of time management.

Documents necessary: 

• Candidates must have a copy of their most recent resume with them. 
• It is necessary to have an Aadhar Card (original and photocopy) and three passport-size photos. 
• Candidates must have a government-issued ID proof on them, such as a passport, voter ID, or PAN. 
• Candidates should have copies of all required academic transcripts in addition to the originals.

About 3i Infotech   

A multinational provider of IT goods and services, 3i Infotech is dedicated to enabling business transformation. In more than 50 nations on 5 continents, 3i Infotech has more 1500 clients, including 62 on the Fortune 500 list. The company has received quality certifications for BPO under ISO 9001:2008, data center operations under ISO/IEC 27001:2005, and data center management services under ISO/IEC 20000-1:2005. For certain of its software development sites in India, the corporation has started a re-appraisal process under SEI CMMI ML 5. The business’s worldwide delivery model offers the greatest resources from its extensive talent pool around the world.

Links to apply for the online 3i Infotech Recruitment 2023

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