ICE Mortgage Technology Recruitment 2022| Freshers |Technical Support Analyst| Opportunity

Apply online for ICE Mortgage Technology Recruitment drive 2022-2023 for freshers and experienced professionals. ICE Mortgage Technology job openings in India for the vacancies of entry level engineers and IT jobs. All the Interested and also eligible candidates can apply online for ICE Mortgage Technology careers in India through the provided official registration link. Candidates should practice ICE Mortgage Technology placement papers to crack the written exam and online test. If you are looking for ICE Mortgage Technology Infotech Jobs then you must check ICE Mortgage Technology latest Test Pattern and Syllabus For Freshers.

 

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ICE Mortgage Technology Recruitment is to be conducted for Engineers, Freshers & even Experienced candidates through OFF Campus & On-Campus Recruitment drive 2022 also. Here we are providing all details about the ICE Mortgage Technology vacancy. Candidates will be required to make sure they fit for the eligibility criteria such as educational qualification, and age limit as such and if they find themselves relevant then they could get down to the ICE Mortgage Technology Recruitment form, and fill in with the appropriate details, and submit to proceed further. From the official sources, we also heard that there will be more vacant jobs in ICE Mortgage Technology required to be filled which are more than the previous year. So if candidates have any doubts, then keep on visiting our website.

 

ICE Mortgage Technology Recruitment 2022

 

Their mission is to automate everything automatable for their residential mortgage industry. They have been doing it since 1997. Backed by the global resources of ICE they are transforming, streamlining, and also digitizing the U.S. residential mortgage process, from their consumer engagement through loan registration in order to connect their customers to opportunity. Their solutions are developed to help customers navigate changing regulations, workflows, and thinning margins in order to close loans very quickly, maximize profit, and stand out in today’s competitive marketplace. The ICE Mortgage Technology Platform and their robust ecosystem provide the most innovative technology, network, and across-the-board support to make it possible to deliver their American Dream of homeownership.

 

Company name: ICE Mortgage Technology 
Company website: https://www.icemortgagetechnology.com/
Industry type BPO
Role: Technical Support Analyst 
Salary: Not mentioned 
Location: Pune 
Key skills: Clearing, service level, customer service 
Qualifications: BE/BTech 

 

ICE Mortgage Technology Recruitment 2022 – Job Description

 

  • As The Customer Support Analyst you will act as a support resource to their customer base utilizing Ellie Mae products, their services, platform technologies, and workflows. 
  • The
Customer Support Analyst also endeavors to deliver complete resolutions in a timely and consistent
 manner to address their customers concern, questions, and errors encountered in their use of and interaction with Ellie Mae product and their services within their business.
  • You will be Responding to technical support tickets.
  • Also Talking directly to the customer to determine the nature of the technical issue.
  • You will work on Connecting to the customer’s computer system via remote access.
  • Traveling to the customer’s office or their server location for hardware and network malfunctions.
  • Work to Identifying the nature of the hardware, software, or networking issue.
  • You will also work on Providing the customer with resolution choices.
  • This role involved Installing new hardware systems, software upgrades, also networking cables.
  • Work on Fixing any software or hardware issues.

 

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ICE Mortgage Technology Recruitment 2022 – Roles and Responsibilities

 

  • Responsible to Develop and effectively apply learned technical and also domain expertise to assist
customers in the intended and most proper use of Ellie Mae software solutions.

  • You will be highly responsible to Resolve technical problems reported by the customer to the agent in a timely manner
with their minimal assistance for 85% of all cases assigned at their six-months tenure in the role
while maintaining a satisfactory level of customer satisfaction.

  • You will Support and drive service level attainment to departmental standards.

  • You will Strive for first-call resolution, balancing completeness of resolution and also quality of
service while maintaining appropriate technical escalation rates in their accordance to
 departmental standards.

  • You must have awareness for company system and develop recognition of systemic customer-impacting problems,
and also work to respond appropriately per departmental procedure.

  • You will Understand and follow company and departmental guidelines and policies for customer
interaction and customer service.

  • Need to Adopt and exhibit core behaviors toward your teamwork and professionalism as defined by
departmental standard.

  • You will actively Manage customer interactions as set forth by department policy and procedure.
 
  • You will Adhere to schedule as set forth by management. 
  • You need to Manage case backlog to departmental standards.

  • Thoroughly and also accurately document details of all customer interactions in appropriate
 Case management system.

 

ICE Mortgage Technology Recruitment 2022 – Eligibility Criteria

 

  • Have 2 years of experience or also 1 year experience and a Bachelor Degree or equivalent.

  • You must Possesses and have the ability to manage own time to department and team standards and
expectations.

  • Have the Ability to Analyze and compare the conceptual and technical symptoms of a reported
 Software problem to expected functionality and also accurately identify the key differences,
probable cause, and corrective course of action.

  • Have An ability to demonstrate basic competency in their software application problem diagnosis, 
troubleshooting, and resolution.

  • Have a strong understanding of desktop and also SaaS software solutions to the conceptual level.

  • You must Collaborate Partners and work collaboratively to meet shared objectives.
  • You Must be very 
Cooperative; Fair; Trustworthy.

  • Need for Communicates Effectively, Develops and delivers, strong written and oral communications, have 
information which is clear, and audience-appropriate. Listens attentively
  • Need to 
Adapts communication style to the audience and setting
  • Must Communicates effectively within
large and small groups, and one-to-one. Also Deliver salient information and complete
solutions with confidence.

 

Documents required:

 

  • You should carry two copies of the Latest Resume.
  • An Aadhar Card (original and photocopy) with three passport size photographs are must.
  • You need to carry any two Government Certified ID Proof like Adhar card  the PAN, Voter ID, Passport.
  • Candidates should have all the necessary educational years  certificates along with the xerox copies.

 

Links to apply for the online ICE Mortgage Technology Recruitment 2022

 

Apply Online

Click Here

Official Website

Click Here

Careerchrist Homepage

Click Here

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